ck FAQ — Live Casino, Devices, Support and Deposits

In roulette, a ball is spun and you guess which number or colour it will land on. At ck's live roulette, you can place the following types of bets: a single number (Straight Up), colour (red or black), odd or even, and rows or columns. Each round the dealer gives a set amount of time before betting closes — place your chips within that time. For new players, starting with a colour or odd/even bet is the easiest way to begin.

Yes, ck's live casino works fully on mobile. On both Android and iOS, you can join live tables through a browser or the app. Use a stable Wi-Fi or 4G connection to keep the video stream smooth. The table layout adjusts automatically on smaller screens, so placing bets or chatting with the dealer is no trouble at all.

Different live tables at ck have different limits — some tables are set at lower limits for new players, while others are for higher bets. The minimum and maximum bet amounts are shown on screen before you enter a table. It is good practice to choose a table that matches your budget.

In Baccarat, two hands are dealt — Player and Banker. The goal is for whichever hand's total points are closest to 9 to win. You can place bets in three places: Player wins, Banker wins, or Tie. Statistically, Banker has a slightly higher chance of winning, but a small commission is usually deducted when Banker wins. All information is visible in real time at ck's live Baccarat tables.

Yes, in live dealer games a real person (the dealer) runs the game from a studio or casino hall, and it is streamed live in high definition video. You watch cards being dealt or the wheel spinning on your own screen. ck carries streams from world-renowned studios such as Evolution and Pragmatic Play Live. Many players prefer this experience because real equipment is used rather than an RNG (Random Number Generator).

ck is a web-based platform, so you can play directly on any modern device — Android smartphones, iPhones, iPads, Windows or Mac laptops, and tablets — through Chrome, Firefox, or Safari. There are also separate apps for Android and iOS, available through official channels. Some games may be limited on older operating systems, so keep your device updated.

If the connection is lost, the result of the ongoing round is recorded on the server. When you reconnect and log into your ck account, you will see the round result and any winnings will be added to your balance automatically. If it seems like the round was not completed, check your Transaction History or contact live chat.

Yes, almost all of ck's slots, live tables, and crash games run in a mobile browser — no separate plugin or Flash is needed. Using the latest version of Chrome or Safari gives the best performance. If a game is slow to load, clear your browser cache and try again.

Both the Android and iOS apps for ck are available. The apps are obtained through official channels — once you log in to the site, you will find instructions on how to get the app. Do not download an APK or app from any third-party site, as those may not be safe. For help with the app, you can visit the ck APK page.

You can get quick access with a browser shortcut without installing the app. On Android, open Chrome and go to the ck site, then select "Add to Home screen" from the three-dot menu on the right. On iPhone, open it in Safari, tap the share button, and select "Add to Home Screen". After that you can open it directly from the icon just like a regular app.

Yes, you can speak with ck's support team in both Bengali and English. Support is provided with Bangladeshi players in mind, so whether your question is about deposits, withdrawals, your account, or games, you can ask in Bengali and receive a full reply in Bengali. With no language barrier, issues get resolved faster.

ck's support is active 24 hours a day, 7 days a week — whether it is night, early morning, or a public holiday. You will get a live chat response even on BPL match nights or during T20 tournaments. You will not have to stay up waiting for urgent transaction issues.

To get your issue resolved quickly, have the following information ready before reaching out: your ck account username or registered mobile number; if it is a transaction issue, the transaction ID and the date and time; a description of which game or payment method had the problem. Having this information on hand allows the support agent to help you much faster.

ck has two support channels. First, live chat — open the site or app and you will find the chat icon; type your message and you will get a response in moments. Second, email support — for more complex issues you can write in detail and send it. You will find the support email on the site's contact page. Both channels offer support in Bengali and English.

Log in to ck and go to the Cashier or Deposit section. Select Nagad from the list of payment methods. Enter the amount (minimum ৳100) and send money via Nagad to the number provided by ck. Copy the transaction ID, enter it in the form, and confirm. Your account balance will update within a few minutes.

ck accepts the most popular methods in Bangladesh for deposits: bKash, Nagad, Rocket, Upay, and bank transfer (such as DBBL, Brac Bank, or Dutch Bangla). The same methods can also be used for withdrawals. Cryptocurrency and foreign cards are not on this list.

The minimum deposit at ck is ৳100 — this same limit applies to all methods. Whether it is bKash, Nagad, Rocket, Upay, or bank transfer, you can start with as little as ৳100. You can get familiar with small amounts first and then increase according to your budget.

First wait a few minutes, as processing sometimes takes a little time. If it still has not arrived, have your payment transaction ID and amount ready and contact ck's live chat. The support team will verify the transaction and resolve it quickly. Also make sure the money was sent to the correct number when depositing.

ck does not impose any separate charges on deposits itself. However, your mobile banking service (bKash, Nagad, Rocket, or Upay) may apply a small charge on send money transactions according to their own policy — that is the service's own charge, not ck's. The same applies to bank transfers.