ck's Privacy Policy

When you create an account, make a deposit, withdraw, or use any service on the ck platform, we collect certain necessary information from you. This collection is done solely to provide you with accurate and uninterrupted service.

1.1 Directly Collected Information

During registration and account use, we may collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Identity verification documents (National ID card or equivalent document)

1.2 Automatically Collected Information

While using the platform, certain information is automatically recorded through technical means:

• IP address and device type
• Browser and operating system information
• Session duration and page visit history
• Cookie and local storage data (discussed in detail in Section 7)

Collected information is used only for the purposes listed below. ck does not sell your information to third parties for commercial purposes without user consent under any circumstances.

• Account Management: Registration verification, login security, and overall account administration.
• Transaction Processing: Completing deposits and withdrawals, payment verification, and maintaining financial records.
• Customer Support: Resolving issues and handling complaints via live chat and email.
• Security: Detecting and preventing fraudulent activity and protecting accounts.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Age Verification: Preventing users under 21 from opening an account.
• Responsible Gaming Enforcement: Setting protective limits and monitoring playing patterns.

ck shares your information with third parties only in limited and specific circumstances. Data security is ensured in each case.

3.1 Service Provider Partners

For payment processing, only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These partners follow the highest security standards.

3.2 Technology Infrastructure

Trusted technology partners are engaged for gaming software, server hosting, and security systems. These parties have access only to the information needed to perform their specific functions.

3.3 Legal Obligations

Under applicable laws of Bangladesh, providing information upon the direction of a competent authority or court is a legal obligation of ck. In such situations, only the specific information directed is provided.

ck has adopted industry-standard technical measures to protect your personal and financial information. Our security framework is continuously monitored and updated.

4.1 Encryption Technology

All data transmission on the platform is secured through SSL (Secure Sockets Layer) encryption. Passwords are stored using strong hashing algorithms so that no one can read them in plain text.

4.2 Access Control

Only authorised personnel can access your personal information, and they work under confidentiality agreements. Internal data access logs are audited regularly.

4.3 Two-Factor Verification

When a suspicious login attempt is detected, ck automatically triggers OTP verification or additional security steps. If unusual activity is noticed on your account, we notify you immediately.

ck retains your information only for as long as necessary. All information is stored while your account is active. Even after an account is closed, certain information may be retained as required by applicable law for legal and financial audit purposes.

If you wish to close your account or have your information deleted, please contact us via 24/7 live chat or email. We will clearly inform you of any information that cannot be deleted due to legal requirements.

• Account information and transaction records: minimum five years after account closure
• Support communication records: up to three years
• Cookie data: depending on cookie settings, generally 30 days to two years
• Identity verification documents: as required by applicable regulations

ck believes you have full rights over your own information. ck actively ensures the following rights regarding your data:

6.1 Right to Access

You can find out at any time what information ck holds about you and how it is being used. Contact our support team to do so.

6.2 Right to Rectification

If any stored information about you is incorrect, you can request a correction. Some information can be changed directly from account settings; for others, a verification process must be followed.

6.3 Right to Request Deletion

Where legally possible, you may request that your data be deleted. However, if there are active transactions or legal obligations, complete deletion may not be possible.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will consider your request within a reasonable time.

The ck platform uses cookies and similar technologies that help improve your user experience. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, security verification, and language preference storage. These cookies cannot be disabled.

7.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The information collected is anonymous and aggregated — it is not personally identifiable.

7.3 Cookie Control

Cookies can be managed from your browser settings. However, please note that disabling essential cookies may cause some key platform features to stop working.

The ck platform is strictly for users aged 21 and above. We do not actively collect information from minors. If a minor attempts to open an account, this is detected during age verification and the account creation is blocked.

If we are informed that a minor's information has been collected by mistake, we will take immediate steps to delete that account and all related information. More details on the protection of minors can be found in our Responsible Gaming guidelines.

ck primarily serves users in Bangladesh. For technical reasons, some data may be processed on servers abroad. In such cases, it is ensured that the relevant country or service provider follows appropriate data protection standards.

For international data transfers, ck ensures appropriate contractual safeguards so that your information remains protected wherever it is stored.

ck may revise this Privacy Policy from time to time. If there are significant changes, we will notify you via email or a notification on the platform. Continuing to use the platform after changes are made will be taken as acceptance of the updated policy.

With each revision, the "Last Updated" date at the top of the page is changed. We recommend visiting this page regularly. Our Frequently Asked Questions page may be helpful for common queries.

For any questions or concerns about this Privacy Policy or the processing of your information, please contact our support team. We provide support in both Bangla and English, 24 hours a day, 7 days a week.