ck Responsible Gaming Guidelines
Entertainment is healthy only when it stays within your control. ck believes every player should be in control of their time and money — so we provide limit-setting tools, self-exclusion options, and round-the-clock support all in one place.
What is responsible gaming and why does it matter
Online casino and sports betting is primarily a form of entertainment. Responsible gaming means deciding to play with a clear head and of your own free will, within your financial means and time limits — not out of pressure to recover losses.
Under ck's Terms and Conditions, every player is responsible for the activity on their own account. We have built several tools to make fulfilling that responsibility easier, so you can review your playing habits at any time.
Gambling should never be seen as a source of income. Winning is not guaranteed on every bet — keeping this in mind is the first condition for a healthy experience. Placing large bets to recover previous losses, or playing with borrowed money, are both dangerous habits.
Read our FAQ for answers to common questions — you will find information on deposits, withdrawals, and account matters all in one place.
Signs of healthy play
- Playing within a set budget
- Taking breaks and respecting time limits
- Keeping family and work time intact
- Treating play as entertainment, not income
Tools to set your own limits
The tools below are available at any time from your ck account settings. If you need help activating any of them, let our 24/7 live chat team know.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, lowering the limit takes effect immediately; a request to raise it requires additional review time.
Deposit ControlSession Time Limit
Set a maximum duration for each gaming session. When the time is up, the system automatically disconnects you to help you take a break.
Time ControlCooling-Off
Temporarily suspend your account for 24 hours up to 6 weeks. You will not be able to log in during this time — but the account is not permanently closed.
Temporary BreakSelf-Exclusion
Through long-term self-exclusion, your account can be closed for 6 months up to permanently. Once this request is submitted, it cannot be reversed before the chosen period ends.
Permanent ExclusionActivity History
View your complete history of deposits, withdrawals, and bets from your account. Review this information regularly to understand your spending patterns.
TransparencyContact for Support
To activate or adjust any tool, our support team is always available via 24/7 live chat or email — in both Bengali and English.
SupportSubmit a Self-Exclusion Request
Fill in the form below. Our team will take action within 24 hours and confirm by email. No promotional communications will be sent while self-exclusion is active.
Warning signs of a problem
If you notice any of the signs below in yourself, stop immediately and seek help. These are questions of awareness, not weakness.
- Continuing to play beyond your budget or repeatedly trying to recover losses
- Hiding your playing from family, friends, or colleagues
- Feeling restless or anxious when not playing
- Spending time on play at the expense of sleep, eating, or work
- Borrowing money or using someone else's money to play
- Repeatedly failing to stop despite trying
Remember: Taking action before clear signs of a problem appear is the most effective step. If you have any doubt, take a break.
To family members: If someone close to you is showing these signs — talk to them without judgment, and help them seek professional advice if needed.
How to set limits
Log in to your account
Access your account from the ck login page.
Go to Settings
Open the "Responsible Gaming" section from the profile menu.
Choose a tool
Select what you need — deposit limit, session time, cooling-off, or self-exclusion.
Confirm
Save your changes. Join the live chat if you need any help.
Where to find support
Asking for help when you cannot manage alone takes courage. You or your loved ones can find support through the options below.
ck Live Chat
Available 7 days a week, 24 hours a day — in Bengali and English. Ready at all times to help you set limits, suspend your account, or simply talk.
Email Support
You can send a written request by email — for self-exclusion, closing your account, or raising any concern. Our team responds promptly.
Family and Trusted People
Talk openly with those close to you. Support from a familiar person can often change the situation. Sharing the problem with family makes the burden much lighter.
Professional Counsellors
Seeing a mental health specialist or addiction counsellor can be the most effective step. This service is available at government hospitals and private clinics in Bangladesh.
Community Support Organisations
Social organisations and mental health centres help with addiction recovery at both personal and family level. Contact details can be obtained from your local health centre.
Self-Help Methods
Keep a diary of your playing time and spending, look for alternative activities, and identify and avoid your triggers. Small steps can bring big changes over time.
ck's Commitment to You
We want to create an environment for entertainment — not addiction. ck believes that as a responsible platform, our role does not end with providing a place to play; ensuring the well-being of every player is also part of our commitment.
Read our Privacy Policy to learn how we handle our operations and protect your personal information.
- All tools are free and take effect immediately
- No promotional emails or messages during self-exclusion
- Support team active 24/7 in Bengali and English
- All account activity is secured with SSL encryption
- Account registration is prohibited for those under 21
Core principles of safe play
Entertainment should be informed, within limits, and voluntary — never under pressure.